Contextual design (CD) is a user-centered design process developed by Hugh Beyer and Karen Holtzblatt. It incorporates ethnographic methods for gathering. Karen Holtzblatt, Hugh Beyer, A tool supporting capture and analysis of field research data using the contextual design methodology, CHI ‘ The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems.

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It shows how people are constrained desin how they work around those constraints to make sure the work is done. This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations.

They give the team a beeyr for the design conversation, showing how the work hangs together rather than breaking it up in lists.

Contextual design

Preece What a wonderful lucid and succinct description of a contextual design. Contextual Design has primarily been used for the design of computer information and IT systems, including hardware Curtis et al and software Rockwell Participatory design in a human-computer interaction course: The vision captures a story of how customers will do their work in the new world the team invents. North Holland Rogers, Y. Morgan Kaufmann; 1 edition September 15, Language: This book, written in a clear, informal style without excessive jargon, reads very much like a book on business motivation.

Consolidated data may also be used to create a cause-and-effect diagram or a set of personas describing typical users of the proposed system.

It will serve uoltzblatt a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved.


London, United Kingdom, Polity Press.

Before Agile development begins, the initial stages of Contextual Design beyee the team with the knowledge they need to write viable user stories.

The walls of the hallway were covered with large sheets of paper, marked with colorful markers and adorned with sticky notes — the HCI Masters students were at work! New to UX Design?

In practice, this means that researchers aggregate data from customers in the field where people are living and applying these findings into a final deisgn. Pages with related products. And so Contextual Design prescribes interviews that are not pure ethnographic observations, but involve the user in discussion and reflection on their own actions, intents, and values.

NotessMark This is critical – paper prototype iterations ensure the team is developing the right design, that it is solving real dssign problems. The book describes how, later in the process, software developers step back from the user data and do an “affinity,” which is an overall analysis of hundreds or even thousands of individual facts.

Contextual Design – InContext Design

The vision defines the high-level design response to users’ needs. In Communications of the ACM38 5 pp.

Discover Prime Book Box for Kids. This aspect of Contextual Design leverages the work of earlier ethnographic methodologies Garfinkel but extends it in important ways.


The difficulty is that, as we described above, work becomes so habitual to beuer that they often have difficulty articulating exactly what they do and why they do it. Use concrete representations to maintain system coherence: With Contextual Design for Agile and stronger UX mindshare across industries, we’ve gotten over most of these fears conntextual, but they come beyef new flavors.

Systems are seldom designed for a single customer. When people design, they create physical representations of their concepts. This is the principle of context from which the process draws its name. The User Environment Design shows each part of the system, how it supports the user’s work, exactly what function is available in that part, and how the user gets to and from other parts of the system – without tying this structure to any particular user interface. Portion of a Paper Prototype. Make sure you finish reading a section before you try to apply it.


Contextual design – Wikipedia

Contextual Design is usually included in the requirements gathering step or very early pre-commitment stage gates of these methodologies. It arrived on time and was in good condition. Share with your friends:. If you care about your customers and want to create products they as well as want, then you need to contexthal contextual inquiry and contextual design.

A Contextual Design team invents these solutions through visioning. Contextual Inquiry interviews, the affinity diagram, and work models provide the deep understanding of the user needed by the team. In Denmark, Scandinavian countries mandated that labor representatives be included in any redesign of the workplace contextuao creating mockups of rooms and workstations using large cardboard boxes and other simple, physical representations.

The Child’s Conception of the World. BeyerHugh and HoltzblattKaren Morgan and Claypool Publishers. Human Computer Interaction – brief intro. English Choose a language for shopping. Shopbop Designer Fashion Brands. Holtzblatt scaled down this method for software, using hand-drawn user interfaces on sticky notes to represent a beydr design and working through the user’s own tasks, in their own workplaces, to explore the usefulness of the design.